Privacy Policy

This Privacy Policy explains how Smiles on Main Family Dentistry (“we,” “our,” “us”) collects, uses, and protects information you provide through our website at smilesonmaintn.com.

Important: This policy covers website information only. Information about how we handle your protected health information (PHI) as a dental provider is covered separately in our HIPAA Notice of Privacy Practices (PDF), which governs all clinical and treatment-related information.

1. Information We Collect

Information you provide directly

• Contact form submissions: name, phone, email, and the message you send us.
• Appointment requests: basic scheduling information such as preferred dates and reason for visit.
• Patient app sign-ins: phone number and date of birth (used to verify your patient record).

Information collected automatically

• IP address, browser type, device type, referring URL, and pages viewed.
• Cookies and similar technologies (see our Cookie Policy).
• If enabled, aggregate analytics data from Google Analytics or similar tools.

2. How We Use Your Information

We use information collected through the website to:

• Respond to inquiries and schedule appointments.
• Verify your identity in our patient app.
• Improve our website and services.
• Send appointment reminders, if you have opted in.
• Comply with legal and regulatory requirements.

3. How We Share Your Information

We do not sell your personal information. We share information only:

• With service providers who help operate our website (e.g., hosting, email delivery, analytics) under written confidentiality or business-associate agreements as appropriate.
• When required by law, court order, or regulatory authority.
• To protect the rights, property, or safety of our patients, staff, or the public.

All protected health information is handled under our HIPAA obligations and is not shared except as permitted by HIPAA and described in our Notice of Privacy Practices.

4. Your Rights

California residents (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect.
• Request deletion of your personal information, subject to legal and medical-record retention requirements.
• Opt out of the sale or sharing of your personal information (we do not sell information).
• Non-discrimination for exercising these rights.

Other US residents

State laws including the Virginia CDPA, Colorado CPA, Connecticut CTDPA, Utah UCPA, and others may give you similar rights. Contact our office to exercise any applicable rights.

EU / UK residents (GDPR)

If the GDPR applies to you, you have the right to access, correct, erase, restrict processing of, and port your personal data. Contact our office to exercise these rights.

5. Data Security

We use industry-standard physical, technical, and administrative safeguards to protect information we receive through the website. However, no method of transmission or storage is 100% secure. If you believe your information has been compromised, please contact our office immediately.

6. Children's Privacy

Our website is not directed at children under 13, and we do not knowingly collect information from children under 13 through the website. Parents and guardians are welcome to request dental appointments for their children by phone.

7. Third-Party Links

Our website may link to third-party websites (e.g., Google Maps, Facebook, Instagram, CareCredit). We are not responsible for the privacy practices of those sites. Review their privacy policies before providing any information.

8. SMS / Text Message Communications

With your consent, Smiles on Main Family Dentistry may send you SMS text messages for appointment reminders, recall notifications, confirmations, and other transactional communications related to your care.

• Opt-in: You may opt in by replying YES to any message we send, or by providing your mobile number and consent during check-in or appointment scheduling.
• Opt-out: Reply STOP at any time to stop receiving messages. You will receive one confirmation message and no further texts.
• Help: Reply HELP for assistance or call our office at (615) 614-2201.
• Frequency: Message frequency varies based on your appointments and care schedule.
• Carriers: Message and data rates may apply. Supported carriers are not liable for delayed or undelivered messages.
• No marketing: We do not send promotional or marketing SMS messages. All messages are appointment- or care-related only.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted here, and the “Effective date” above will be updated. For material changes, we will make a reasonable effort to notify you.

11. Contact Us

Questions about this Privacy Policy or how we handle your information can be directed to:

Smiles on Main Family Dentistry
4825 Main St Ste 10
Spring Hill, TN 37174
Phone: (615) 614-2201
Email: info@smilesonmaintn.com